Q - I ordered 20 lbs of Ultimate Chicken, in the standard cut, 1 LB blocks. I only received 19 blocks. 

A - The Complete K9 manufacturing process keeps our prices as affordable as possible. Part of this is that the food is all cut by hand. All the measurements are rough measurements, and not guaranteed. The one thing we can promise, is that if you order 20 pounds, you will receive at least 20 pounds. 

Q - How much do the 2x2 cubes weigh?

A - 3-6 ounces. They are cut by hand, and often the sizes vary. We recommend a kitchen scale if you need to carefully watch how much you are feeding.