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Shipping Information

SHIPPING TERMS & CONDITIONS

BY PLACING AN ORDER FOR SHIPPING, THE CLIENT ACKNOWLEDGES AND AGREES TO ALL OF THE TERMS AND CONDITIONS BELOW.

PLEASE CONTACT US BEFORE PLACING YOUR ORDER IF YOU HAVE ANY QUESTIONS. 

FREE SHIPPING CONDITIONS (AB/BC/SK/MB/ON)

Orders for "dry goods" (excludes all frozen/raw/perishable goods and kibble) over $150 (order total before taxes after all discounts have been applied) are eligible for free shipping to the following provinces: Alberta, British Columbia, Saskatchewan, Manitoba, Ontario - subject to the following terms and conditions:

  • We reserve the right to use the most cost-effective shipping method. Carriers that we use include Manitoulin Transport, VanKam Freightways, UPS, Fedex, Purolator, Loomis Express, DHL, Canada Post, etc. as well as our own Modern K9 delivery vans.¬†
  • Shipments sent using the methods above could be delivered to your door, or may require you to pick-up directly from a local pickup point, Modern K9 store location, or the nearest freight terminal.¬†
  • Orders¬†shipping to Calgary & surrounding areas (within 75¬†kms) or Edmonton & surrounding areas (within 75 kms) will be shipped to your local Modern K9 store (Edmonton or Calgary) for pick-up. Local delivery with our own vans may be available subject to availability of space.¬†
  • Client is responsible for ANY incidental or auxiliary fees that are incurred during shipping (ie; failed delivery fee, customs fees, duties, taxes, change of delivery address fee, etc.) Should any of these fees be incurred, the client will be invoiced for them and agrees to reimburse Modern K9 forthwith.
  • Large or bulky orders may be shipped to you on a pallet.
  • Large and X-Large RuffLand kennels, orders with multiple kennels, as well as Palletized Shipments,¬†are generally shipped with either Manitoulin Transport or VanKam Freightways (whoever¬†offers us the lowest rate for your shipment). These shipments¬†are oversized and delivery to your door is not available. You will need to pick them up directly from the nearest terminal to your location. Please specify which terminal you would like to pick up from (otherwise, we will select the closest one on the map to you)
  • Shipments sent to Manitoulin or VanKam terminals MUST BE PICKED UP WITHIN 24 HOURS OF ARRIVAL NOTIFICATION. Storage fees are charged after this period at $65 per day and are the responsibility of the customer.¬†
  • We reserve the right to limit or deny any order from free shipping eligibility
  • Remote areas, areas otherwise inaccessible by carriers, or areas where shipping services are not available at a reasonable cost are not eligible for free shipping.
  • Raw goods, perishable, frozen items, and kibble cannot be shipped at this time.¬†
  • Tracking information will be provided to the client once available.

GENERAL SHIPPING CONDITIONS (APPLIES TO ALL SHIPMENTS)

  • Modern K9 is¬†not responsible for any damage, loss, or theft of goods or shipments once they have left our store/warehouse. Any damage, loss, theft, or other claims must be filed with the carrier by the client directly in accordance with their policies and procedures.¬†
  • Insurance is not included with your shipment. If you would like to purchase insurance for your shipment, please email matt@modernk9.ca at the same time you place your order and we can invoice you for the carrier's insurance charges. Insurance cannot be added after your shipment has already been booked.¬†
  • Client is responsible for ANY incidental or auxiliary fees that are incurred during shipping (ie; failed delivery fee, customs fees, duties, taxes, change of delivery address fee, etc.) Should any of these fees be incurred, the client will be invoiced for them and agrees to reimburse¬†Modern K9 forthwith.
  • We reserve the right to use the most cost-effective shipping method. Carriers that we use include Manitoulin Transport, VanKam Freightways, UPS, Fedex, Purolator, Loomis Express, DHL, Canada Post, and more.
  • Shipments sent using the methods above could be delivered to your door, or may require you to pick-up directly from a local pickup point or the nearest freight terminal.
  • For East Coast shipments - Please note that for pallet shipments or shipments of Large or XL kennels, the only Manitoulin Transport terminal is located in Moncton, New Brunswick.
  • Raw goods, perishable, or frozen items cannot be shipped at this time.
  • Tracking information will be provided to the client once available.

SHIPPING RATES (SUBJECT TO CHANGE)

  • Shipping to: AB/BC/SK/MB/ON (except excluded goods listed above)
    • Orders under $150 = $19.99
    • Orders over $150 = FREE
  • Shipping to: QC/NS/NB/NL/PE/NT/NU/YT (except excluded goods listed above)¬†(the same terms & conditions apply as above regarding carriers)¬†
    • Orders between $0 to $99.99 = $35.99
    • Orders between $100.00 to $250.00 = $65.99
    • Orders between $250.00 to $500.00 = $109.99
    • Orders¬†between $500 to $750.00 = $189.99
    • Orders between $750 to $1,000 = $399.99
    • Orders between $1,000 to $2,500 = $599.99
    • Orders $2,500 to $5,000 = $799.99
    • If you'd like a custom shipping quote, please email us
  • Shipping to: USA
    • Select "Invoice Me For Shipping (NOT FREE)" and we will invoice you for the actual shipping charges. For a shipping estimate, please email¬†us before ordering.

 

Updated 2024/06/08 - Due to rising courier rates, our threshold for free shipping to AB/BC/SK/MB/ON has been increased to a minimum order total of $150.00 (order total before taxes after all discounts have been applied)